All bookings made via our website or by phone are subject to confirmation by the chauffeur performing the service. The fare communicated during this confirmation is firm and final. Payment is made via a secure payment link, sent after the journey is confirmed.
Certain services may occasionally be entrusted to independent partner chauffeurs, holding their own VTC license and the required authorizations. In such cases, the service is performed and invoiced by the respective partner chauffeur under their sole responsibility, while strictly adhering to the same quality and safety standards.
The WAVE MOBILITY association (operating under the "Wave" brand) acts exclusively as an intermediary connecting the client with independent member chauffeurs. The transport contract is concluded directly between the client and the chauffeur performing the journey. Each chauffeur operates under their own independent business status (micro-entreprise), issues invoices under their own SIRET number, and collects payment via their own secure payment account. The association does not collect any payment for the journeys and does not provide the transport services itself.
Fares are established based on a flat-rate system, determined by geographical zone and service type. Any estimate displayed at the time of booking is provided for indicative purposes only; only the fare confirmed by the chauffeur prior to pickup is binding.
Each service is performed and invoiced by the chauffeur executing the journey, acting as an independent VTC operator under the micro-entrepreneur status. The invoice is issued by this chauffeur under their own SIRET number, and payment is collected via their secure payment account (Stripe). Wave Black is a shared brand operated by independent chauffeurs; it does not collect payments on their behalf.
Prices are quoted net of tax: in accordance with Article 293 B of the French General Tax Code (Code général des impôts), VAT is not applicable (VAT base exemption).
Payment is made by bank card, through a secure payment link sent by SMS, WhatsApp or email, processed by a licensed payment service provider. No banking details are collected or stored by Wave Black.
All cancellation requests must be sent to us as soon as possible:
A reasonable waiting time is included in the service. Beyond this period, waiting fees may apply, or the journey may be cancelled under the conditions applicable to a no-show.
In the rare event that we are unable to fulfill your journey, you will receive a full refund or an alternative solution will be offered to you as quickly as possible.
For any claims relating to a service, please contact us at contact@wave-vtclemans.fr. We are committed to processing your request as promptly as possible.
